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Shopify plans to tell about 16,000 of its Plus merchants that they will no longer have direct access to merchant success managers, a key perk of the higher-priced subscription.Shopify Plus is Shopify’s platform for larger, more established brands. Subscriptions start at $2,000 a month and include features — like tax services and B2B and wholesale tools — that merchants on Shopify’s lower-priced plans do not have access to. Merchant success managers are Shopify employees who consult with Plus mer…
5 months ago
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Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider.“We’re seeing much more of them coming onto the platform,” Chief of Staff Glen Worthington said during the company’s recent merchant acceleration summit, referring to enterprise customers. “We do know that their needs are different than the average merchant, and so what can we do there?“Though Shopify has historically been best known for serving small an…
5 months ago
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Shopify CEO Tobi Lütke wrote a company-wide memo Wednesday discouraging employees from having side hustles.“I recently learned our offer letters and some Vault pages have been suggesting side gigs,” Lütke wrote in a post on Shopify’s workplace page that was viewed by Insider. “This surprises me because it directly contradicts the countless times I’ve said Shopify is like a professional sports team that requires our unshared attention.“The Vault is a set of internal web pages where Shopify employ…
4 months ago
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Shopify on Thursday released additional internal guidance around employee side hustles, one day after a company-wide memo from CEO Tobi Lütke caused confusion among workers. The new guidance outlines side hustles that could be considered problematic and asks employees to disclose any projects that might not be appropriate.“I recently learned our offer letters and some Vault pages have been suggesting side gigs,” Lütke wrote in a post on Shopify’s Workplace page on Wednesday. “This surprises me b…
4 months ago
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Shopify’s head of customer support, Clovis Cuqui, is departing after more than eight years at the e-commerce company.Cuqui, whose most recent title was vice president of merchant acceleration, is set to be replaced by Glen Worthington, who was previously a vice president and the chief of staff, reporting to the company’s chief operating officer, Kaz Nejatian. Worthington has worked at Shopify for five years.The organization Cuqui led was temporarily known as “merchant acceleration,” but it will…
4 months ago
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Nitzan Mekel-Bobrov joined eBay as the company’s first chief AI officer in 2021. The new role was an evolution of what was previously the chief scientist position and a signal of how seriously the e-commerce marketplace company is taking AI. eBay is bringing AI to both sides of the e-commerce equation, innovating for both buyers and sellers on its platform. Its AI initiatives have included generative AI tools to make it easier to list products, a new 3D imaging tool, natural language search to i…
4 months ago
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Flexport employees are bracing for layoffs they believe could come as soon as Friday.Employees were not able to view their pay slips on the HR software Workday on Thursday, two employees said. One said that before they lost access to the pay tab of Workday, they saw a pending pay slip that was set to be issued on Friday, which led them to believe that they would soon be laid off. The current pay period began just this week, they said. These employees asked to remain anonymous so they could speak…
3 months ago
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Flexport CEO Ryan Petersen sent an email to employees Thursday confirming it would lay off 20% of the company starting Friday morning.Petersen said in the email, viewed by Insider, that the cuts would help Flexport return to profitability and become a flatter organization that can make quicker decisions.“With more than $1 billion in net cash, following this change, Flexport is now in a great position to take advantage of the opportunities in front of us to return to profitability as soon as the…
3 months ago
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E-commerce entrepreneurs are hopping aboard the AI train. Sellers using e-commerce platforms like Amazon and Shopify are experimenting with AI to help them write product descriptions, optimize for SEO, and collate reviews so they can better understand how customers feel about their products.Some say they’ve already seen how the technology is saving them time and money.Matt Rollens owns a drinking-glass brand called Dragon Glassware and sells his wares on Amazon, Shopify, Etsy, and Walmart. He’s…
3 months ago
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Faire, the wholesale marketplace company, laid off about 250 employees on Wednesday.A spokesperson confirmed the job cuts, saying the layoffs were done in order to restructure Faire to “better align our teams with our long-term vision.“The layoffs were company-wide, Faire said. People in engineering, product, design, and data science were impacted, according to one person familiar with the situation.“We built our former organizational structure with multiple layers of management to support our p…
3 months ago
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Shopify recently announced that its consumer-facing Shop app is now available on the web. Like on the app, shoppers using the new site can search for and purchase products from across Shopify’s merchant base.At first glance, the new site draws a comparison to online marketplaces like Amazon. When a shopper types in a search query, it displays similar products from different merchants next to each other.Shopify executives have long said the company does not want to build a marketplace where shopp…
3 months ago
